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Sr. No.	Received from	Pending at the end of last month	Received	Resolved*	Total Pending	Pending complaints > 3months	Average Resolution time^ (in days)

Trend of monthly disposal of complaints

Sr. No.	Month	Carried forward from previous month	Received	Resolved*	Pending#
1	April 2024
2	May 2024
3	June 2024
4	July 2024
5	August 2024
6	September 2024
7	October 2024
	Grand Total	0	0	0	0

Trend of annual disposal of complaints

S.No	Year	Carried forward from previous annual	Received	Resolved**	Pending##
1	2023-2024	A PHP Error was encountered Severity: Notice Message: Trying to get property 'carried_forward' of non-object Filename: frontend/footer.php Line Number: 474 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 474 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'received' of non-object Filename: frontend/footer.php Line Number: 475 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 475 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'resolved' of non-object Filename: frontend/footer.php Line Number: 476 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 476 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'pending' of non-object Filename: frontend/footer.php Line Number: 477 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 477 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once
2	2022-2023	A PHP Error was encountered Severity: Notice Message: Trying to get property 'carried_forward' of non-object Filename: frontend/footer.php Line Number: 491 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 491 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'received' of non-object Filename: frontend/footer.php Line Number: 492 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 492 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'resolved' of non-object Filename: frontend/footer.php Line Number: 493 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 493 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once	A PHP Error was encountered Severity: Notice Message: Trying to get property 'pending' of non-object Filename: frontend/footer.php Line Number: 494 Backtrace: File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/footer.php Line: 494 Function: _error_handler File: /home/u787542444/domains/researchicon.com/public_html/application/views/frontend/Get_expert_advice.php Line: 235 Function: include_once File: /home/u787542444/domains/researchicon.com/public_html/application/controllers/Welcome.php Line: 115 Function: view File: /home/u787542444/domains/researchicon.com/public_html/index.php Line: 317 Function: require_once
3	2021-2022	0	1	1	0
4	2020-2021	1	8	9	0
	Grand Total	1	9	10	0

*Inclusive of complaints of previous years resolved in the current month/year. #Inclusive of complaints pending as on last day of the year.
^Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Data is updated on or before 7th of every month. It gets verified every quarter by independent auditor.
**ATR submission date has been considered as the date of resolution of the complaint by IA-Researchicon.

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